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What Loudplay is, what to expect, and how to get from sign-up to your first game.
What is Loudplay
Quick start: from sign-up to your first game
Supported devices and what you need on your end
What the service includes and what you handle
Pricing, trials, refunds, payment methods, and how balances work across platforms.
Free trials and how to test the service
Refunds — when we issue them and how to request one
Cancelling an Android subscription
Payment methods and what's available where
Cross-platform balance — Android, Desktop, and what to do if it looks wrong
How the session works, installing your own games, file persistence, and in-PC controls.
The new Game Catalog — what changed and what to expect
Installing your own games from Steam and Epic
How long your installed games are kept
Keyboard layout inside the virtual PC
Linking your Steam account
Anti-cheat limitations, pre-installed titles, and game-specific notes.
Why Valorant, PUBG, Genshin Impact don't work — the anti-cheat problem
Pre-installed games versus games you own
GTA V RolePlay (FiveM, RageMP) on Loudplay
Where the servers are and what to do about ping
Troubleshooting for queue, crashes, peripherals, and streaming quality.
Stuck on Preparing your PC or in a long queue
The app crashes at launch on Windows or macOS
Gamepad doesn't work on Android
Stream is laggy or blurry — settings to try
Account deletion, password recovery, and email verification.
Login codes and email verification
Why the launcher opens your browser to sign in
Forgotten password and login problems
Deleting your account