Deleting your account

Deleting your Loudplay account removes your profile, balance, and history from our system. It's permanent — there's no undo, no recovery window, no way to restore the account afterwards. This article walks through the process and what happens to your data.

Before you delete

A deleted account cannot be brought back. Specifically:

• Any unused balance is gone. Hours bought on Desktop, time remaining on an Android subscription period, promo bonuses — all forfeit. There is no refund for balance lost to deletion.
• Any active Android subscription is not automatically cancelled. If you have an auto-renewing Google Play subscription for Loudplay, you must cancel it through Google Play before deleting the account, otherwise Google will keep charging you for a service you can no longer use. See "Cancelling an Android subscription".
• Game progress saved through Steam Cloud or Epic Cloud belongs to your Steam/Epic account — that's not deleted by Loudplay deletion. Saves stored locally on the virtual PC are gone the same way they would be if you simply stopped using the service.

If you might come back later, don't delete — just stop using the service. Inactive accounts don't cost anything to keep around.

How to delete

Account deletion goes through the support chat, with email verification (OTP). The flow:

1. Open the support chat (the chat bubble on this page, or via help@loudplay.io).
2. Tell the agent you want to delete your account.
3. The agent (or chatbot) sends a 6-digit verification code to the email on the account.
4. You reply with the code in the chat.
5. After successful verification, the deletion is queued. You're told the deletion has started.
6. The deletion takes effect within a short processing window. After that, sign-in for that email no longer works.

The OTP step exists so we don't accidentally delete the wrong account on someone else's request. The code is sent only to the email registered on the account; if you've lost access to that email, see the section below.

You can include a reason

When asking to delete, you can include why. We don't require it, and we don't push back on the decision — your account, your call. But if there's a specific reason ("the service didn't work for my use case", "moving to a competitor", "lost my payment method"), telling us helps us improve. Optional.

"I can't access the email on my account"

If you've lost the email and can't receive the OTP code, the account can't be deleted through the standard flow. Two paths:

• Recover the email first. Most email providers have account recovery for forgotten passwords. Recover access, then come back and delete.
• Contact support from any email you have access to. Tell us the situation, include any details that prove you own the account: approximate sign-up date, last payment receipt, name on the card used. We can verify ownership through these and process deletion manually. This takes longer than the standard flow.

What gets deleted

• Your profile (name, email, password hash)
• Your balance records (hour buckets, subscription history, promo codes claimed)
• Your session history
• Any chat history with our support team
• Your Steam / Epic library link (if you'd connected one — only the link from our side is removed; your Steam/Epic accounts are not touched)
• Any feedback / survey responses you've submitted

What does NOT get deleted

• Your Steam, Epic, Rockstar, or other launcher accounts. Those belong to those companies, not us.
• Your Google Play subscription (if you have one). You have to cancel that separately through Google Play.
• Audit records required for accounting and tax compliance. We retain anonymised payment metadata (amount, date, method, currency) for the period required by financial regulations. This data has no link to you after deletion — it can't be used to identify or contact you.
• Backups already taken. Our backup retention rotates these out within 90 days. If a backup was taken before deletion, it's purged on the normal schedule.

After deletion

• Signing in with the deleted email's address fails — the system treats it as an unregistered email.
• If you sign up again later with the same email, that's a brand-new account with no history, no balance, and no link to the old one.
• Refunds for purchases made before deletion can still be processed if you contact us within the normal refund window — but it's much easier to handle the refund first, then delete.

Data export

If you want a copy of your data before deletion, write to help@loudplay.io and ask for an account data export. We can provide a JSON file with your profile, transactions, and session history. Allow a few business days for the export to be prepared.

Quick summary