Loudplay subscriptions on Android are billed by Google Play. Cancellation is done through Google Play, not through the Loudplay app or support — we have no button on our side that stops a Google subscription.
This catches people out, so the steps are below.
On the device where you subscribed
- Open Google Play.
- Tap your profile picture → Payments & subscriptions → Subscriptions.
- Find Loudplay in the list and tap it.
- Tap Cancel subscription and confirm.
The subscription stays active until the end of the current billing period — you keep access until then. After that, it doesn't auto-renew.
On any browser
Go directly to play.google.com/store/account/subscriptions. Sign in with the Google account that owns the subscription. Find Loudplay, click Manage, then Cancel subscription.
Cancelling on web works the same as cancelling in the Play Store app on your phone. Use whichever is faster for you.
"I don't see Loudplay in my subscriptions"
A few common reasons:
- You're signed into the wrong Google account. Multiple accounts on one phone is the most frequent cause.
- The subscription was already cancelled or expired — check the Inactive tab.
- The purchase was made through Huawei AppGallery, not Google Play. Huawei subscriptions are managed inside AppGallery, not in Google Play. Open AppGallery → My account → Manage subscriptions.
"I cancelled but I'm still being charged"
The cancellation goes into effect at the end of the current period — you may see one more charge if you cancelled after a renewal date. Check the Subscription detail page in Google Play: the next billing date should now show as "Expires on" instead of "Renews on". If it still says "Renews on", the cancellation didn't actually go through — repeat the steps above.
If you're still being billed after the displayed expiry date, contact us with the Google Play order ID — we'll investigate.
Refunds when cancelling
Cancelling stops future charges. It does not refund what you already paid.
If you want a refund for the current period because of a technical issue, see "Refunds — when we issue them and how to request one". Loudplay can issue Google Play refunds directly, so you don't have to go through Google for the refund itself.
Desktop has no auto-renewing subscriptions
Desktop is the opposite story: you buy hour packages, no recurring billing, nothing to cancel. Unused hours expire 30 days after purchase. No subscription means no cancellation flow.
If you have both an Android subscription and Desktop hours and you only want to stop the recurring one, only cancel the Android subscription. Desktop hours are unaffected.